1. Order Processing

Orders are usually processed within 1-3 business days after confirmation. Custom or made-to-order items may require additional production time before dispatch.

2. Shipping Coverage

HONEYCOMB 3D provides islandwide delivery across Sri Lanka.

3. Delivery Time

Delivery time depends on your location and courier route. Most orders arrive within 1-5 business days after dispatch.

4. Shipping Cost

Shipping charges are paid by the customer upon delivery (Cash on Delivery/courier fee). Delivery cost may vary depending on location, package size, and courier pricing.

5. Tracking & Communication

Our team may contact you via phone or WhatsApp for delivery updates and coordination to ensure smooth handover.

6. Delays

While we aim for timely delivery, delays can occur due to courier issues, weather conditions, public holidays, or high order demand periods.

7. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate delivery details. If an order cannot be delivered due to incorrect information or failed delivery attempts, re-delivery may incur an additional courier charge.

8. Contact Information

If you need help with shipping or delivery updates, contact us at:

• Email: info@honeycomb3d.store
• WhatsApp: +94 70 300 9064

We appreciate your trust in HONEYCOMB 3D and always do our best to deliver safely and on time.